Last Updated: September 25, 2025
Welcome to nouraellm.com (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website, http://nouraellm.com/test, including our portfolio and online shop. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
1. Use of the Website
Eligibility
You must be at least 12 years old to use our website. By using the website, you represent that you meet this age requirement.
License to Use
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website for personal, non-commercial purposes, subject to these Terms.
Prohibited Conduct
You agree not to:
- Use the website for any unlawful purpose or in violation of these Terms.
- Copy, modify, distribute, or reproduce any content from the website without our prior written consent.
- Attempt to interfere with the website’s functionality, security, or performance.
- Use automated systems (e.g., bots) to access or scrape the website.
2. Online Shop
Products
Our shop offers both digital products (e.g., digital artwork, downloads) and physical products (e.g., prints, merchandise). All product descriptions, prices, and availability are subject to change without notice.
Orders
- By placing an order, you agree to provide accurate and complete information, including payment and shipping details.
- We reserve the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, errors in pricing, or suspected fraud.
- Once an order is placed, you will receive an order confirmation via email. This does not guarantee order fulfillment until processed.
Pricing and Payment
- All prices are listed in multiple currencies and exclude applicable taxes, shipping, or handling fees unless otherwise stated.
- Payments are processed through our secure third-party payment processor. You agree to provide valid payment information and authorize us to charge the listed amount.
3. Refund Policy
Digital Products
- No Refunds for Digital Products: Due to the nature of digital products (e.g., digital downloads, artwork), all sales of digital products are final. No refunds or exchanges will be provided for digital products once the purchase is completed and the product is delivered, except where required by EU consumer law (e.g., if the product is not as described).
Physical Products
- Refunds for Damaged Products or Seller Error: Refunds or exchanges for physical products are only available if:
- The product is delivered damaged or defective.
- There is an error on our part (e.g., incorrect item shipped).
- To request a refund or exchange, you must contact us at shop@nouraellm.com within 14 days of receiving the product, providing proof of damage or error (e.g., photos).
- If approved, we will provide a refund to your original payment method or send a replacement product, at our discretion. You may be required to return the damaged or incorrect item at our expense.
- EU Consumer Rights: Under the EU Consumer Rights Directive (2011/83/EU), you have a 14-day right of withdrawal for physical products purchased online, starting from the day you receive the goods. To exercise this right, notify us at shop@nouraellm.com within 14 days. You must return the product in its original condition at your expense, unless the product is faulty or not as described.
- Refunds do not cover buyer’s remorse (outside the 14-day withdrawal period), improper handling, or damage caused after delivery.
Shipping Costs
- Shipping costs are non-refundable unless the return is due to our error or a damaged product.
4. Shipping
- Physical Products: We ship physical products within The European Union, Morocco, and United States. Shipping times and costs vary based on location and shipping method selected at checkout.
- We are not responsible for delays or losses caused by third-party shipping providers, customs processes, or incorrect shipping information provided by you.
- Risk of loss and title for physical products pass to you upon delivery to the shipping carrier.
5. Intellectual Property
- All content on nouraellm.com, including artwork, designs, text, images, and logos, is owned by or licensed to us and is protected by Belgian and EU copyright, trademark, and other intellectual property laws.
- You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent, except for personal, non-commercial use of purchased products
6. User Accounts
- If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
- We reserve the right to suspend or terminate accounts that violate these Terms or engage in suspicious activity.
7. Third-Party Links
Our website may contain links to third-party websites (e.g., payment processors, social media platforms). We are not responsible for the content, policies, or practices of these third-party sites.
8. Limitation of Liability
To the fullest extent permitted by law:
- nouraellm.com is provided “as is” without warranties of any kind, express or implied, including warranties of merchantability or fitness for a particular purpose.
- We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the website or shop, including but not limited to loss of data, profits, or use.
- Our total liability for any claim related to your use of the website or shop shall not exceed the amount you paid for the product or service giving rise to the claim.
9. Indemnification
You agree to indemnify and hold harmless nouraellm.com, its affiliates, and their respective officers, employees, and agents from any claims, damages, or losses arising from your violation of these Terms or your use of the website.
10. Termination
We reserve the right to terminate or restrict your access to the website or shop at our discretion, without notice, for conduct that violates these Terms or is harmful to other users or our business.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of Belgium, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved exclusively in the courts of Brussels, Belgium, except where EU consumer law allows you to bring claims in your country of residence.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices or legal requirements. The updated Terms will be posted on this page with a revised “Last Updated” date. Your continued use of the website after such changes constitutes your acceptance of the new Terms.
13. Contact Us
If you have questions or concerns about these Terms, please contact us at:
Email: info@nouraellm.com
Phone: +32495194407
Thank you for visiting nouraellm.com.